Terms of Website and APP use

These terms of use (together with the documents referred to in it) (“Terms”) are the terms on which you may make use of our website [DOMAIN ADDRESS] (“Website) or our mobile application (“App”), whether as a guest or a registered user. Use of the Website includes accessing, browsing, or registering to use the Website. Please read these Terms carefully before you start to use the Website and/or App. We recommend that you print a copy of this for future reference.

By using the Website and/or App, you confirm that you accept these Terms and that you agree to comply with them.

If you do not agree to these Terms, you must not use the Website and/or App. If you do not agree with any amendments made by to these Terms at any time in future, you must stop using the Website and/or App with immediate effect.

Other applicable terms

These Terms refer to, incorporate, and include the following additional terms, which also apply to your use of the Website and/or App:

  • Our Privacy Policy Privacy Policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using the Website and/or App, you consent to such processing and you warrant that all data provided by you is accurate.
  • If you purchase goods from the Website and/or App, our terms and conditions of supply Gereral Terms and Conditionswill apply to the sale of such goods.

about us

The Website and/or App is an online market place that facilitates the online rental of various personal accessories including handbags, purses, clutches, etc and related services (collectively the “Services”), operated by Nithiravya Private Limited (the “Company”) incorporated under Indian Companies Act, 2013 with registered office at [COMPANY ADDRESS].

Any reference to “you” or “your” or “user” refers to you as a user of the Website and/or App and the Services and any reference to “we”, “our” and “us” shall refer to the Company as the provider of the Services.

Changes to these terms and services

We may revise these Terms at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

We may, without prior notice, change the Services; add or remove functionalities or features; stop providing the Services or features of the Services, to you or to users generally; or create usage limits for the Services.

Changes to the website and app

We may update the Website and/or App from time to time, and may change the Content at any time. In these Terms, the term “Content” means any information, text, graphics, or other materials uploaded by the users of the Website and/or App, including personal information uploaded by the donors, and which appears on the Website and/or App for other users to access. However, please note that any of the Content on the Website and/or App may be out of date at any given time and we are under no obligation to update it.

We do not guarantee that the Website and/or App, or any Content on it, will be free from errors or omissions.

Accessing the website and app

We do not guarantee that your use of the Website and/or App, or any Content on it, will always be available or be uninterrupted. Access to the Website and/or App is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Website and/or App without notice. We will not be liable to you if for any reason the Website and/or App is unavailable at any time or for any period.

You are also responsible for ensuring that all persons who access the Website and/or App through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.

Your account and password

If you choose to register with us, an account will be created for your use (“Account”) on the Website and/or App and you will be provided with required Account Information to enable your access to the Account. The term “Account Information” refers to a user identification code, password or any other piece of information which may be provided to you as part of our security procedures. If you access the Website and/or App after logging into any third party website like facebook®, twitter® or gmail®, the login information of such third party account, as the case may be, shall be considered as the Account Information. You must always treat Account Information as confidential and must not disclose it to any third party. Any access to the Website and/or App through your Account shall be considered an access by you or on your behalf and you shall be solely responsible for any activity carried out in, by or through your Account either on the Website and/or App or any other Website and/or App accessed by you through the Website and/or App.

You represent and warrant that if you are an individual, (i) you are over eighteen years of age, or (ii) that if you are registering on behalf of an entity, that you are authorized to enter into, and bind the entity to, these Terms and register for the Services, in accordance with the laws of India. Any person under the age of eighteen (18) years accessing the Website and/or App should do so only under parental guidance. If we change the eligibility criteria to be registered with the Website and/or App and you no longer comply with the new eligibility criteria, as determined by us in our sole discretion, you accept that we may close your Account without any liability for us. You are solely responsible for ensuring that these Terms are in compliance with all laws, rules and regulations applicable to you and the right to access the Services is revoked where these Terms or use of the Services is prohibited and, in such circumstances, you agree not to use or access the Website and/or App or Services in any way.

We have the right to disable your use of the Account or any part of it, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

If you know or suspect that anyone other than you knows or has unauthorized access to your Account Information or any part of it, you must promptly notify us by sending us an e-mail at [INSERT EMAIL OR CONTACT DETAILS]. We are not liable for any losses or other consequences of unauthorised use of your account.

User responsibilities

These Terms govern your behaviour on the Website and/or App and set forth your obligations. You agree and confirm to the following responsibilities:

  • You shall comply with all the obligations set forth in these Terms.
  • You will use the Services rendered by us for lawful purposes only and comply with these Terms and all Applicable Laws, statutes, by-laws, acts of legislature or parliament, rules, regulations, orders, ordinances, protocols, codes, guidelines, or policies of any governmental authority, and all applicable judicial orders and precedent (“Applicable Laws”) while using and transacting on the Website and/or App.
  • Creation and maintenance of all Content in your account shall be your sole responsibility.
  • You are responsible for safeguarding the password that you use as a part of your Account Information to access the Services and for any activities or actions under your Account. We encourage you to use “strong” passwords preferably using a combination of upper and lower-case letters, numbers and symbols with your Account. The Company will not be liable for any loss or damage arising from your failure to comply with this instruction.
  • Provide us with only such information that is true and accurate to the best of your knowledge.

Payment Terms

Registration on the Website and/or App and the information is free. The Company does not charge any fee for browsing the Website and/or App. The user agrees to make all payments as per the Subscription Terms through Cash on Delivery (CoD) or online payment. The Company is not responsible for any loss or damage caused to user during the transaction process as these third parties facilitators for transactions are beyond the control of the Company. The Company shall not be responsible for any act or omission on the part of such collection agents as the Company exercises no control over such third parties.

Interactive services

We may from time to time provide interactive services on the Website and/or App, including, without limitation:

  • Chat rooms
  • Bulletin boards

We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on the Website and/or App, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on the Website and/or App, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our Content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool-proof. Minors who are using any interactive service should be made aware of the potential risks to them.

Intellectual property rights

We are the owner of the Website and/or App. However, the ownership of Content is with the creator of that specific Content. “ZINIOSA” is a trademark of the Company. All graphics, logos, page headers, button icons, scripts and service names are trademarks or trade dress of the Company. Any trademarks not owned by the Company that appear on the Website and/or App are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by the Company. All content and compilation thereof on the Website and/or App, including, but not limited to, text, graphics, logos, designs, photographs, button icons, images, data compilations, and software, is the property of the Company, its licensors, or its product suppliers, and is protected by Indian and international copyright laws.

You may print off one copy, and may download extracts, of any page(s) from the Website and/or App for your personal use and you may draw the attention of others within your organisation to Content posted on the Website and/or App.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not use any part of the Content on the Website and/or App for commercial purposes without obtaining a licence to do so from us or our licensors.

No reliance on information

The Content on the Website and/or App is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain specialist advice before taking, or refraining from, any action on the basis of the content on the Website and/or App.

We may display some Content that is not ours. This Content is the sole responsibility of the person/entity who makes it available. The Content of the Website and/or App, including without limitation, text, copy, audio, video, photographs, illustrations, graphics and other visuals, is for informational or descriptive purposes only. Reliance on any information appearing on the Website and/or App, whether provided by the Company, its Content providers, visitors to the Website and/or App or others, is solely at your own risk, and the Company shall not bear any liability for any loss/ injury that may arise due to your reliance on any information published on the Website and/or App. We may review Content to determine whether it is illegal or violates our policies, and we may remove or refuse to display Content that we reasonably believe violates our policies or the law. But that does not necessarily mean that we review Content, so please don’t assume that we do.

We assume no responsibility for the Content of websites linked on the Website and/or App. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Although we make reasonable efforts to update the information on the Website and/or App, we make no representations, warranties or guarantees, whether express or implied, that the Content on the Website and/or App is accurate, complete or up-to-date.

Disclaimer of warranties

You expressly acknowledge and agree that use of the Services and the Website and/or App is at your sole risk. The Services and the Website and/or App are provided on an “as is” and “as available” basis. Although we make best efforts to procure high quality Services to all our users, to the fullest extent allowed by law, we expressly disclaim all warranties and conditions of any kind, whether express or implied, including, but not limited to the warranties of merchantability or fitness for a particular purpose. The contents of the Services or the Website and/or App may contain bugs, errors, problems or other limitations. We assume no liability or responsibility for any errors or omissions in Content.

We are not responsible for the Content uploaded by you on the Website and/or App. We are not responsible for any direct or indirect damages or losses caused to you, including without limitation, lost profits, business interruption or other loss resulting from use of or reliance in any way on anything available on the Website and/or App. It is solely your responsibility to evaluate the accuracy, reliability, completeness and usefulness of Content available on the Website and/or App that is used by you.

We make no warranty that the Services or Website and/or App will meet your requirements or that the Services or your access to the Website and/or App will be uninterrupted, timely, accurate or reliable; nor do we make any warranty as to any information that may be obtained through the Services or Website and/or App. In case there is any defect in any software being used for the provision of the Services, we do not make any warranty that defects in such software will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through use of the Services or Website and/or App is done at your own discretion and risk and you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material or data.

All commercial / contractual terms are offered by and agreed to between users and Website and/or App alone. The commercial / contractual terms include without limitation price, delivery costs, payment methods, payment terms, date, period and mode of delivery, warranties related to goods and services and after sales services related to goods and services.

All items are offered only for a restricted time and only for the available supply. We apply best efforts to ensure the delivery of the products to your delivery address within the delivery time frame notified to you, but do not and cannot guarantee that the delivery time frames will be met as there may be factors outside of our control which may result in early or delayed deliveries.  You agree that we shall not be liable for any deliveries made outside the delivery time frame.

The User agrees that the Company’s role is limited to managing the Website and/or App for the display of the products and other incidental services to facilitate the transactions with the users.

No advice or information, whether oral or written, obtained by you from the Services or Website and/or App or through the Service(s) or Website and/or App shall create any warranty not expressly made herein.


You will be responsible for introduction of any viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website and/or App, the server on which the Website and/or App is stored or any server, computer or database connected to the Website and/or App. By breaching this provision, you would commit a criminal offence under the Information Technology Act, 2000. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website and/or App will cease immediately.

We will not be liable for any loss or damage caused by a virus, denial-of-service attack, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website and/or App or your downloading of any Content on it, or on any website linked to it.

You should use your own virus protection software. We cannot and do not guarantee or warrant that files available for downloading from the Website and/or App will be free of infection by viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties.

Limitation of our liability

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website and/or App or any content on it including any information related to the products listed on the Website and/or App or the Website and/or App itself or Services, whether express or implied.  

We will not be liable to any user for any direct, indirect or consequential loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, the Website and/or App;
  • use of or reliance on any content displayed on the Website and/or App; or
  • use of the products or services provided through the Website and/or App.

If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, business opportunity or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or

Please note that we only provide the Website and/or App for domestic and private use. You agree not to use the Website and/or App for any commercial or business purposes without obtaining a legally valid license to do so in accordance with these Terms.

Electronic communications

When you visit this Website and/or App or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Website and/or App. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You agree that in case there are any changes in any information provided by you to us, including your e-mail address and other contact details, you will be solely responsible to update them regularly. If we send any communication by e-mail, it shall be sent to your e-mail address available on the records created by you on the Website and/or App and it shall be deemed to have been received by you once it is reflected as sent in the outbox of our e-mail id. You may cancel your account at any time by sending us an email at [INSERT EMAIL ADDRESS].

Uploading Content to the website and App

Whenever you make use of a feature that allows you to upload Content to the Website and/or App, or to make contact with other users of the Website and/or App, you must do so according to Applicable Laws. You warrant that any such Content added by you does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. You will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any Content you upload to the Website and/or App will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your Content, but you are required to grant us [and other users of the Website and/or App] a limited licence to use, store and copy that Content and to distribute and make it available to third parties. The rights you licence to us are described in the next clause (Rights you licence)

We also have the right to disclose your identity to any third party who is claiming that any Content posted or uploaded by you to the Website and/or App constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the Content or accuracy of any Content posted by you or any other user of the Website and/or App.

We have the right to remove any posting you make on the Website and/or App if, in our opinion, your post does not comply with the Applicable Laws or we do not find the Content appropriate.

The views expressed by other users on the Website and/or App do not represent our views or values.

Rights you licence

When you upload or post content to the Website and/or App, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such Content in any and all media or distribution methods (now known or later developed).

You agree that this license includes the right for us to make your Content available to others for publication, distribution, syndication, or broadcast of such Content on other media and services, subject to these Terms. Such additional uses by us or others may be made with no compensation paid to you with respect to use as mentioned.

We may modify or adapt your Content in order to transmit, display or distribute it over computer networks and in various media and/or make changes to your Content as are necessary to conform and adapt that Content to any requirements or limitations of any networks, devices, services or media.

Additionally, by uploading Content to the Website and/or App, you warrant, represent and agree that you have the right to grant us the licenses described above.

Linking to the Website and APP

If you choose to authenticate your account through a third party service, like Twitter or Facebook, you are linking that account to your Account.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to the Website and/or App in any website that is not owned by you.

The Website and/or App must not be framed on any other site, nor may you create a link to any part of the Website and/or App other than the home page.

We reserve the right to withdraw linking permission without notice.

The Website and/or App in which you are linking must comply in all respects with the Applicable Laws and standards as deemed appropriate by us.

If you wish to make any use of Content on the Website and/or App other than that set out above, please send us an e-mail at


To the maximum extent permitted by Applicable Law, you shall indemnify and hold harmless the Company, its owners, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms, or your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

Release and waiver

To the maximum extent permitted by Applicable Law, you hereby release and waive all claims against the Company, and its subsidiaries, affiliates, officers, agents, licensors, co-branders or other partners, and employees from any and all liability for claims, damages (actual and/or consequential), costs and expenses (including litigation costs and attorneys’ fees) of every kind and nature, arising from or in any way related to your use of our Website and/or App, its services, content or use of the products. You understand that any fact relating to any matter covered by this release may be found to be other than now believed to be true and you accept and assume the risk of such possible differences in fact. In addition, you expressly waive and relinquish any and all rights and benefits which you may have under any other state or federal statute or common law principle of similar effect, to the fullest extent permitted by law.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

Applicable law

Please note that these Terms, its subject matter and its formation, are governed by the laws of the Republic of India. The courts will have exclusive jurisdiction to deal with any dispute arising out of or in connection with these Terms or any other terms and conditions made applicable on you by us and you consent to the jurisdiction and venue of such courts and waive any objection as to inconvenient forum.


We reserve the right to refuse to continue providing you with access to this Website and/or App if we discover that you are incompetent to contract by virtue of your age or otherwise under Applicable Law. This Website and/or App are not available to persons whose membership has been suspended or terminated by us for any reason whatsoever. In case, you choose to access this Website and/or App from any jurisdiction not governed by the laws of India, you are solely responsible for compliance with local laws of that jurisdiction and all Applicable Laws.

Website and App Security and grievance officer

This Website and/or App stores all data with the Amazon Cloud Platform provided by Amazon Web Services which may store this data on its servers located outside of India. Amazon Cloud Platform has security measures in place to protect the loss, misuse and alteration of the information. These measures and certain additional measures adopted by us are detailed in the Manual of Data Security Practices and Procedures []. You acknowledge you have reviewed and understood the Manual of Data Security Practices and Procedures and that these are reasonable security practices and procedures that are commensurate with the information assets being protected. You also acknowledge that the standards followed by Amazon Cloud Platform are not within control of the Company and are liable to change from time to time. You agree that it is in your interest to review from time to time the security standards, practices and policies adopted by the Amazon Cloud Platform to confirm that there are no changes that you are not comfortable with.

Amazon Web Services can be contacted at the following address:

Amazon Web Services.

Contact AWS Amazon

In accordance with Information Technology Act, 2000 and Information Technology (Intermediaries Guidelines) Rules, 2011 made there under, the name and contact details of the Grievance Officer are provided below:

Name: Varun Ramani

Address: 507 3rd Block, RMV 2 Stage, Bangalore 560094, Karnataka, India

Phone: +917892297680s


Timing: 7 Days/Week 10AM – 7PM

If you come across any abuse or violation of these Terms, please report to

General terms


  1. The Customer has to contact Ziniosa either via email or phone within 2 (two) days of the delivery of the Product and any request for replacement/return beyond the period of 2 (two) days shall not be accepted.
  2. Return of any product shall be subject to the terms of the website and the Product description on the Website.
  3. Refund will not be provided in case the product has any damages due to misuse of Product by the customer.
  4. Refund will not be provided in case any Product that is returned without all original packaging and accessories, including the box, packaging if any, and all other items originally included with the Product delivered
  5. Refund will not be provided in case Products are returned with tampered or missing serial/UPC numbers.
  6. The Customer shall not tamper with the Product, authentication seals during any part of the return process.
  7. In case the buyer violates this return policy then the return request will be cancelled and the product will be shipped back to the customer(additional shipping charges may apply)
  8. If the terms are upheld and return is accepted after the product is returned and inspected, Ziniosa will transfer the amount back to the customer within 15 business days

Relationship of the Parties: Notwithstanding any provision hereof, for all purposes of the Terms, you and the Company shall be and act independently and not as partner, joint venturer, agent, employee or employer of the other. You shall not have any authority to assume or create any obligation for or on behalf of the Company, express or implied, and you shall not attempt to bind us to any contract.

Invalidity of Specific Terms: If any provision of the Terms is found by a court of competent jurisdiction to be invalid, other provisions of such the Terms shall remain in full force and effect.

Contact us

For general enquires, complaints and/or giving any feedback, please email to

In case you do not want to continue using our Services and want to deactivate your account with us, please contact is at

If you do not agree with any provision of these Terms and wish to opt out of such provision, please write to us at (“Opt-out Request”). You agree that you are not entitled to use this Website and/or App or the Services unless your Opt-out Request is accepted by us in writing.